At Luxe Diamond Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.

Returning Your Purchase

Our luxury jewelry store takes great pride in providing top-notch customer service, which is why we offer a 7 day return and 30 day exchange policy on our products. This allows customers the flexibility to ensure they are completely satisfied with their purchase. Our commitment to quality and customer satisfaction is unwavering, and we understand that purchasing jewelry can be a significant investment. With our easy return process, customers can feel confident knowing they have the option to exchange or return their item within a reasonable timeframe. This policy demonstrates our dedication to ensuring each customer has a positive experience shopping with us and allows them to shop with peace of mind.

Return Conditions

You have 7 days to return an item once it has been received or 30 days to exchange it. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized or custom pieces are not eligible for returns.

Receiving a Refund

A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Please allow 7-10 business days for a return to be posted.

Exchanges

All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy.

Gift Returns

Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.

Custom and Special Order Items

Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.

If you have questions , please don’t hesitate to contact us at:
Luxe Diamond Jewelers

Luxe Diamond Jewelers
311 North Willson Ave
Bozeman, MT 59715

Luxe Diamond Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.